“When a passenger feels unwell? we are the first Together for a to intervene. We have to alert the emergency services and sometimes provide first aid while waiting for them to arrive. It can be a stressful situation? but we are trained for it.”
“The quickest way to get in touch with a station Together for a agent? for any problem or report? is to come and meet us at the stations and/or simply use the call terminals ?” advises Isabelle.
Enabling customers to travel legally: a major mission
Station agents are the first advisors to travelers lithuania phone number library to understand and buy the transport ticket corresponding to the journey they want to make. Many tickets? offers and prices exist to be as close as possible to the needs of the people of the Paris region. This variety is one of the fundamentals to master for agents.
Selling tickets is often a visible mission of agents to travelers? but controlling them is also part of their job. Indeed? the fight against fraud is carried out by mobile and dedicated sworn teams.
In recent years? public services or companies with a public service mission have seen a resurgence of attacks against their employees. SNCF and RATP agents are among them. This theme was addressed during as a good marketing professional various campaigns deployed this year by the two companies? evoking situations that everyone can experience on a daily basis? while recalling that verbal and/or physical violence is intolerable behavior. “The campaigns against attacks have had a positive impact. We are seeing a change in the attitude of travelers? even if tensions remain? in the event of an incident on the line?” Lucas emphasizes.
Find the campaigns here
Click on the image to discover the adb directory SNCF campaign on the subject
Click on the image to discover the dedicated RATP campaign
“It is important to remember that we are here to help travelers. We do our best to meet their needs? but this must be done with mutual respect?” explains Isabelle. In a word? we are all players in “ knowing how to travel together.