Safety first! Welcoming passengers into transport Ensure that areas is a constant challenge: “In a station? anything can happen: a fall on the tracks? a feeling of unease? a passenger in difficulty… We must be ready to react at any time. For example? when objects fall onto the tracks? we must intervene to recover them? by requesting that the area be made safe? otherwise people would risk putting themselves in real danger if they took the initiative to get off the tracks. Our goal: to be available and act quickly so as not to impact Ensure that traffic and prevent passengers from taking risks.”
Station agents play a key role in
“Every day? we check that everything is working properly. Elevators? lebanon phone number library escalators? vending machines and even security systems such as cameras? everything is reviewed. In the event of a malfunction? we must intervene quickly or contact the relevant maintenance teams?” explains Lucas? a station agent north of the line.
Managing large-scale events: during the Paris 2024 Games? of course? but not only!
The RER B? a central line that serves the entire Île-de-France region? also takes passengers to iconic sporting and cultural event sites. From matches and concerts at the Stade de France to the iconic Paris Air Show? to this strategy combines the advantages exams for thousands of students in Villepinte or Laplace – Maison des examen – line B is the almost essential means of transport for these audiences.
First assistance for travelers
The expertise of station agents in accommodating large flows of passengers in a short time is a specialty of the RER B. However? during the Paris 2024 Games? with an increase in attendance? agents were prepared. Managing adb directory passenger flows and monitoring equipment were? more than ever? priorities. Sophie says: “We were even more vigilant? especially during rush hour.”
On the line? station agents assist people in the event of illness or emergency.