The algorithm helped me stay calm in the most difficult situations:
Close your eyes;
Breathe slowly;
Develop a solution;
Open your eyes and take action.
I owe partly to this algorithm my rapid promotion from intern to leading specialist. And it is this algorithm that I still recommend to my mentees, being a team mentor at the educational intensive that I once completed, or an individual mentor for students of the National Research University Higher School of Economics, my Alma Mater.
There is another technique that
As Mark describes, helps everywhere. It is called “The Unexpected Question”. In the book, he gives the example of sales, but I will give bank database my own: I used this technique as a coach in sessions with my clients. A person talks about a goal that seems unrealistic to him. Here I can sometimes say: “You think this is unattainable. However, what can be done to make it possible?” And in such a situation, I then help the person brainstorm and find ideas that will lead to the realization of his dream.
Finally, the most important rule, which I touched on at the beginning: switch to hearing. Very often we listen, but do not hear people. The problem is that when we contact a person, we see not a real character, but a fictitious one. Our first impression is always based on a cocktail of conscious and unconscious truth, of fiction and prejudice.
This determines our attitude for many
Years and affects how we listen to the interlocutor. The solution is simple: always compare what we think and perceive the presence with the real state of affairs. For training, the author suggests choosing a person whose behavior you do not like, mentally list the characteristics that you have already endowed him with, then come up with five reasons explaining his behavior, and then compare whether your perception of him has changed. Finally, this exercise will not be final if you do not calmly talk directly and clarify the real reasons for his behavior.
This rule helps the adb directory presence the customer and the seo specialist must work me not to label people at first contact, to interact more comfortably with the environment and to understand that sometimes, for example, a person is not unsociable, but simply had a bad day today.