If your products (or services) do not meet customer needs, they can express their dissatisfaction on several communication channels (by phone, by mail, via social networks, etc.). Your company’s image will be tarnished if you do not attach importance to customer complaint management.
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LAPLUME’s expertise offers you attentive customer monitoring and optimized management of your customers’ complaints.
The importance of managing customer complaints well
Customer complaints management is simply necessary to satisfy and retain customers. This process is part of an approach to supporting the customer throughout their consumer journey.
Unfortunately, some companies ignore its importance because they prefer to focus on sales forces, which can be detrimental in terms of customer relations.
Moreover, this is explained by the time and resources “stolen” by this process. This is why it is preferable to go through the outsourcing box .
Customer complaints management services: an overview of our services!
In order to successfully manage best copyscape alternatives in 2023 customer complaints, at LAPLUME.MG, we offer a multi-channel customer service (social networks, internet, chat, email, etc.). Adopting this strategy allows us to fully support your customer service.
In addition to handling complaints, our BPO agency in Madagascar offers a wide range of services related to customer relationship management :
- Tracking customer orders
- Reservation management
- After-sales service management
- Marketing and opinion studies
- File qualification
- Infoline
- Cross-selling campaign
- And many more
Customer complaints management: Why use our services?
An unresolved complaint increases usa cfo the risk of driving away customers. Conversely, customers remain loyal if the company can respond quickly and effectively to their problem.
So, to help you achieve these goals, we are committ to offering you:
- The spe and responsiveness of our virtual assistants
- The availability of our team
- Full support for the management of your customer complaints
- A quality service bas on friendliness, active listening and empathy
How are customer complaints handl?
Are you considering outsourcing customer complaints management? Here are the 3 steps we will implement to successfully complete your project.
1) Collection of customer complaints : no complaint is igno by our telephone advisors, whether on chat, on your social networks or via email.
2) Handling customer complaints : our team implements a personaliz approach in order to find a solution to the customer’s problem.
3) Closing customer complaints : Once the customer’s problem is resolv, the complaint is clos Corrective actions are then taken to prevent the same type of complaint from recurring.
